Rider Services
Lost Articles
Forgot something on the bus? All items found on the bus are kept for only 30 days and may be claimed with proper description and identification (if needed) at the Shoreline Metro Tranfer Station office at 828 Pennsylvania Ave. It is helpful if you know the date and route(s) ridden when you lost your item. Please call ahead at 920-459-3281 to see if the item you lost has been found.
Use of Strollers
Passengers boarding a Shoreline Metro bus with a stroller must first remove the child and then fold up the stroller. Any stroller, walker, grocery cart, etc., is to be stowed between the seats and out of the aisle to the greatest extent possible. Items such as these are not wheelchairs and may not occupy a securement location. For safety sake, no one may board or disembark the bus with a child in a stroller. If in doubt, please ask the driver before boarding.
Rider Rights
Shoreline Metro complies with Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." (42 U.S.C. Section 2000d).
Any person who believes that he or she, individually or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin may file a written complaint.
Know your rights. For additional information about your rights click here. Please click here to obtain Shoreline Metro Title VI Civil Rights Discrimination or Disadvantaged Business Enterprise (DBE) Complaint Procedures. Please click here to obtain Shoreline Metro Title VI Civil Rights Complaint Form.
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Rider Responsibilities
Our most important concern is that you have a safe and enjoyable ride. Please show your respect and courtesy to fellow riders, property owners along our bus routes, and your Shoreline Metro drivers by following the conduct guidelines listed below:
- Board and depart the bus at designated stops.
- Exercise good conduct at bus stops.
- Be on time at designated bus stop.
- Wait for bus to stop before boarding and allow any departing passengers to leave before you board.
- Cross the street after the bus has left the bus stop.
- Remember, exact fare payment is required, and drivers do not make change.
- Seats may be assigned by the bus driver.
- If seated, stay seated while the bus is in motion.
- Keep head, hands and arms inside the bus.
- Be courteous to other passengers and the driver just as you would like to be treated courteously.
- Do not throw anything on, at or out of the bus.
- No eating, drinking or smoking while on the bus.
- Vandalism will be treated as a police matter.
- Refrain from noise that would distract the driver.
- If seated, keep legs, bags and other objects out of the aisle.
- Follow the instructions of the bus driver or bus supervisor.
- Possession or use of controlled substances or alcoholic beverages on buses shall not be permitted.
- Profane, degrading or threatening comments not permitted.
Enforceable by Sheboygan Code 70-218 and 70-5
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Public Comment Policy for Fare and Service Changes
Shoreline Metro will specifically seek public comment on fare and service changes under any of the following circumstances:
- Any increase to the full adult fare,
- Any increase to the ADA paratransit fare,
- Any decrease in service in which 10% or more of the total system services is considered for elimination
When circumstances dictate the solicitation of public comment, then open public meetings and public hearings will be held. The open public meetings may take the form of monthly regular or monthly special Sheboygan Transit Commission meetings. Citizens attending these public meetings where fare or service is considered will be afforded an opportunity to speak to the Commission. Letters written or referred to the Transit Commission with respect to fare or service changes will also be considered at the public meetings.
Additionally, when the Commission proposes to increase the fares or decrease service per any of the above circumstances, at least one public hearing will be held prior to the City of Sheboygan Common Council meeting that adopts the budget incorporating the subject fare or service changes.
The Public Hearing will meet the following criteria:
- Published public notice will be given as to the date, time, location and purpose of the public hearing;
- The notice will allow for mailed written public comment in lieu of attendance at the hearing;
- The public notice will be printed at least 10 calendar days prior to the hearing;
- The public hearing will be held in a location accessible to persons with mobility disabilities;
- A record of the proceedings will be made. Transcripts of the proceedings may be obtained at the expense of those requesting such a transcript;
- Comments from the public will be taken up to the closing time of the public hearing. The hearing shall have a duration of no less than one hour for the collection of public comment, and no individual will take more than five minutes to present a view point, and, or the moderator of the public hearing reserves the right to limit comments to five minutes or less;
- For the sake of the record, persons submitting comments at the hearing will be asked to provide their name and address
- Shoreline Metro officials may make a presentation concerning a fare increase or service reduction;
- Either the Director of Shoreline Metro, the Chairman of the Transit Commission or a Transit Commissioner will hold, chair, and moderate the public hearing proceedings.
After the Public Hearing, the Director of Shoreline Metro will present a summary of the proceedings to the Commission. The Director may also submit a summary communication to the City of Sheboygan Common Council with regard to the public comments from the hearing. These summaries will be communicated prior to the city of Sheboygan Common Council meeting that adopts the budget incorporating the subject fare or service changes.
Adopted: October 8, 1992
Updated: August 19, 2008
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