Metro Connection

At Shoreline Metro, we believe you should have access to transportation to get to where you need to go.  Shoreline Metro provides two specialized, demand response transportation services for our customers. ADA Paratransit is for customers who because of a disability cannot use an accessible fixed route bus. The County Elderly and Disabled Program is for customers living in the Sheboygan urban area and parts of rural Sheboygan County and are over the age of 60 or under the age of 60 with a qualifying disability. Both services are provided by Metro Connection, a division of Shoreline Metro.

ADA Paratransit

ADA Paratransit service is for disabled individuals unable to use the fixed route public bus system, Shoreline Metro. Service includes door-to-door service with assistance from the first door to the vehicle and from the vehicle to the first door. Certification to use this program is required. Eligibility criteria for this program include:

  • An individual with a disability who is unable to board, ride, or disembark from a fully accessible Shoreline Metro bus;
  • An individual with a disability who is able to board, ride, or disembark from a fully accessible Shoreline Metro bus, however, an accessible vehicle is not available on the regular bus system;
  • An individual who as a specific impairment-related condition, which prevents the individual from getting to or from a boarding or departure location of the regular bus system. This relates to environmental or architectural barriers under public control, which prevent individuals getting to or from accessible transportation;

Individuals with a  qualifying disability may be considered eligible on:

  • a trip-by-trip basis (conditional);
  • a seasonal or weather basis (conditional);
  • a short-term or revolving 3-year basis (unconditional);
  • a permanent or life certification (unconditional);

Service Area
The trip origin and destination must be within ¾ of a mile from a fixed route and operate within the Cities of Sheboygan and Sheboygan Falls and the Village of Kohler.

Service Hours
Paratransit service is available during the same days and hours as Shoreline Metro. Hours include 5:45am to 8:45pm, Monday through Friday and 7:45am to 5:45pm on Saturdays. There is no service on Sundays and major holidays.

Fares
Metro Connection uses a “token-less” fare media program called e-Ride.  Trips are paid in advance and applied to a customer’s account.  Each time a trip is taken, a trip gets deducted from the account. Customers may apply as little or as much as they want to their account. (Customers that are clients of a social service agency may have their transportation covered by the agency. Customers are required to provide agency information on their application to assist Metro Connection with the approval process. Please see Agency Fares below.)

  • Single Regular Trip  | $3.00 per one-way trip
    • Guests  | $3.00 per one-way trip
    • Personal Care Attendants | FREE

Personal Care Attendant (PCA) / Guests
If you require a personal care attendant, one will be allowed to travel with you at no cost. Guests may also travel but are required to pay the per-trip fare (some restrictions may apply; must be scheduled at time of reservation). A first and last name of all attendants and guests must be provided at time of reservation.

Visitor Policy
Paratransit service will be provided to ADA eligible visitors. If an individual has been certified as “ADA paratransit eligible” by another public entity, that certification shall be honored for up to 21 days. If an individual claims ADA paratransit eligibility, they are entitled to presumptive eligibility for up to 21 days. If service is required beyond 21 days, local certification will be required and an application must be completed.

Applications
Applications are available in-person at the Metro Connection office and at the Aging and Disability Resource Center (ADRC). Applications must be filled out completely and should be returned to the Metro Connection office. According to ADA law, Metro Connection has up to 21 days to process an application and make a determination on it’s status. Applications should be submitted well in advance of any planned trips. Applications may be faxed to (920) 459-0231 or mailed to: Metro Connection, 608 S Commerce Street, Sheboygan, WI 53081.

Additional Resources:

County Specialized Services

The County Specialized Services for Elderly and Disabled individuals is a transportation option for qualified individuals for medical, nutritional and employment (first priority and may be scheduled up to two (2) months in advance) and social appointments (first come first serve basis and may be scheduled up to three (3) weeks in advance).  A physician’s authorization certification may be required by Metro Connection before service can be provided. Service includes door-to-door service with assistance from the first door to the vehicle and from the vehicle to the first door. Eligibility criteria for this program includes:

  • Individuals 60 years and older;
  • Individuals under 60 years with a qualifying disability;

Service Area
The service area includes much of Sheboygan County including the Cities of Sheboygan and Sheboygan Falls, Village of Kohler and limited service hours to Plymouth and Oostburg. Meal site trips are also available to Sheboygan, Sheboygan Falls, Plymouth and Adell (Tuesdays only).

Service Hours
Service is available from 7:30am to 3:30pm, Monday through Friday. There is no service on Saturdays, Sundays and major holidays.

Fares
Metro Connection uses a “token-less” fare media program called e-Ride.  Trips are paid in advance and applied to a customer’s account.  Each time a trip is taken, a trip gets deducted from the account. Customers may apply as little or as much as they want to their account. (Customers that are clients of a social service agency may have their transportation covered by the agency. Customers are required to provide agency information on their application to assist Metro Connection with the approval process. Please see Agency Fares below.)

  • Single Regular Trip  | $3.00 per one-way trip
    • Guests  | $3.00 per one-way trip
    • Personal Care Attendants | FREE

Personal Care Attendant (PCA) / Guests
If you require a personal care attendant, one will be allowed to travel with you at no cost. Guests may also travel but are required to pay the per-trip fare (some restrictions may apply; must be scheduled at time of reservation). A first and last name of all attendants and guests must be provided at time of reservation.

Applications
Applications are required for all individuals.  Applications are available in-person at the Metro Connection office and at the Aging and Disability Resource Center (ADRC). Applications must be filled out completely and should be returned to the Metro Connection office. Applications should be submitted well in advance of any planned trips. Applications may be faxed to (920) 459-0231 or mailed to: Metro Connection, 608 S Commerce Street, Sheboygan, WI 53081.

Additional Resources:

Additional Program Fares

Agency Fares:  Customers that are clients of an agency may have their transportation covered by the agency.  Customers are required to provide agency information as part of the application process to assist Metro Connection with the approval process.  Social service agencies servicing the Sheboygan Area may include funding through Family Care organizations such as:

  • I.R.I.S. (iLife)
  • Care Wisconsin
  • Community Care
  • MTM (Non-emergency medical transportation (NEMT))

If you are receiving benefits for assisted living, nutrition and medical visits, you may be covered for transportation as well. (Agency trips are not eligible for premium service.)

  • Single Agency Trip  | $17.00 per one-way trip
    • Guests  | $17.00 per one-way trip
    • Personal Care Attendants | FREE

Agency fares must be paid through the Metro Connection office located at 608 S Commerce Street, Sheboygan, WI  53081 or by calling (920) 459-3420.

Premium Fares:  Customers may also take advantage of premium services including Same-Day Trip Reservation, Same-Day Trip Changes or Requesting a Second Bus (when customer “no shows” for return trip pick up).  Customers must be certified in one or both services to be eligible.

  • Single Premium Trip  | $6.00 per one-way trip
    • Guests  | $6.00 per one-way trip
    • Personal Care Attendants | FREE

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