Shoreline Metro | People With Disabilities

People With Disabilities

Route 5 South

ALERT: Detours continue for Routes 5S and 30 involving S Business Drive. Please download the Route 5S and Route 30 maps or contact our office at (920) 459-3281 for more information. Detours will be in effect until further notice.

Shoreline Metro welcomes individuals with disabilities and provides two types of transportation in compliance with the Americans with Disabilities Act (ADA): accessible fixed route service and specialized transportation service, Metro Connection.

Accessible Fixed Route Bus Service
Many Shoreline Metro buses are accessible. Seating and/or space for up to two mobility devices is reserved near the entrance door. The Americans with Disabilities Act (ADA) requires public transportation programs to service those individuals in a mobility device if the lift and vehicle can physically accommodate the passenger. If accommodations become inconsistent with legitimate safety requirements, the ADA does not guarantee your trip. This clause is observed by all specialized and non-specialized transportation services provided by Shoreline Metro. The new passenger friendly "low-floor" bus design uses a ramp for an accessible entrance. All buses "kneel" to lower the entrance step. Here are some things that you should know about our fixed route services:

Calling Stops
Calling stops and major streets by our drivers is part of the service we provide all customers and is required by the Americans With Disabilities Act. Shoreline Metro operators announce major intersections and locations along the route. Your specific destination can be announced upon request.

Mobility Device Securement Requirements
In the interest of safety and equal treatment of passengers, all Shoreline Metro passengers using a mobility device that is consistent with the Shoreline Metro vehicle safety requirements must allow their mobility device to be secured at designated positions within an accessible bus in order to ride fixed route transit service. Shoreline Metro will deny service to a passenger using a mobility device who declines to permit his or her mobility device to be secured to an accessible bus with the securement devices provided. This policy does not apply to situations where an attempt has been made to secure the mobility device, but the mobility device cannot be secured or restrained satisfactorily by the bus’s securement system. Combined weight of person and device must not exceed 600 lbs.

Tips For Riding:

- Stay back from the bus until the ramp is fully deployed.

- We recommend entering the bus on the ramp in a forward direction.

- Wait for the driver to prepare space before maneuvering your mobility device into place.

- Set brakes and allow driver to fasten securement belts and safety belts.

- To exit, ring the chime prior to your stop.

- Please adhere to the wheelchair securement policy.

- Service animals are allowed on transit buses to assist persons with disabilities.

Metro Connection Specialized Transportation Services

Metro Connection, a division of Shoreline Metro, uses smaller, medium-sized buses to provide specialized service to elderly individuals and individuals with disabilities. These vehicles are accessible and can accommodate up to two mobility devices. The Americans with Disabilities Act (ADA) requires public transportation programs to service those individuals in a mobility device if the lift and vehicle can physically accommodate the passenger. If accommodations become inconsistent with legitimate safety requirements, the ADA does not guarantee your trip. This clause is observed by all specialized and non-specialized transportation services provided by Shoreline Metro. Here are some things you should know about Metro Connection services:

Mobility Device Securement Requirements
In the interest of safety and equal treatment of passengers, all Metro Connection passengers using a mobility device that is consistent with the Metro Connection vehicle safety requirements must allow their mobility device to be secured at designated positions within an accessible bus in order to ride specialized transportation service. Metro Connection will deny service to a passenger using a mobility device who declines to permit his or her mobility device to be secured to an accessible bus with the securement devices provided. This policy does not apply to situations where an attempt has been made to secure the mobility device, but the mobility device cannot be secured or restrained satisfactorily by the bus’s securement system. Combined weight of person and device must not exceed 800 lbs.

Tips For Riding:

- Stay back from the bus until the lift is fully deployed.

- We recommend boarding the lift in a backward direction.

- Wait for the driver to prepare space before maneuvering your mobility device into place.

- Set brakes and allow driver to fasten securement belts and safety belts.

- Please adhere to the wheelchair securement policy.

- Service animals are allowed on buses to assist persons with disabilities.

For more information and details on Metro Connection specialized transportation services, please visit the Metro Connection page.